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Industry Links & Newsletters

Customer Service Appreciation Week
Products and ideas for celebrating Customer Service Appreciation Week

Call Center Magazine
Products, services and strategies for the evolving customer interaction center

The Resource Center for Customer Service Professionals
One stop shopping for call center, help desk and support center.

The Call Center School
The Call Center School, LLC (TCCS) is dedicated to the professional development of individuals in the call center industry.

Organizations & Associations

SOCAP International
A member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business

Alamo Community College District
Learn how your company, employees and customers can benefit from programs at Northwest Vista College, Palo Alto, St Phillips and San Antonio Colleges

Northwest Vista College
Part of the Alamo Community College district, offering a customer service program as a certificate option

ASTD
Founded in 1943, ASTD (American Society for Training & Development) is the world’s largest association dedicated to workplace learning and performance professionals


 


 
 
      PTMA       The Professional Teleservice Management Association          P.O. Box 791501      San Antonio, TX      78279-1501                             © PTMA