Links to additional resources

Industry Links & Announcements

ICMI 2012 - October 22-26 2012 -  The conference focuses on theoretical and empirical foundations, component technologies, and combined multimodal processing techniques that define the field of multimodal interaction analysis, interface design, and system development.

IQPC 2012 - June 4-8, 2012 - As contact centers continue to evolve and add channels of communication – live chat, social media, etc - the approach to workload distribution, staffing, metrics and analytics of a solely phone and email call center have become antiquated. Join us in June 2012 for a series of brand new innovative case studies, integrated training, innovative discussions, leading speakers and exciting site-tours.

Join the PTMA Group on Linkedin - Network and share ideas.

Call Center Magazine
Products, services and strategies for the evolving customer interaction center

The Resource Center for Customer Service Professionals
One stop shopping for call center, help desk and support center.

The Call Center School
The Call Center School, LLC (TCCS) is dedicated to the professional development of individuals in the call center industry.

Organizations & Associations

SOCAP International
A member-driven organization committed to promoting customer care and customer engagement as a competitive advantage in business

Austin Contact Center Association
This is the Austin Contact Center Organization.

Call Center Times
This is a decent source for Contact Center information

ASTD
Founded in 1943, ASTD (American Society for Training & Development) is the world’s largest association dedicated to workplace learning and performance professionals