Events

Registration FAQsPTMA features interesting speakers and meaningful topics at our monthly meetings. Meetings are held the third Wednesday of each month, usually at the Marriott NW - 3233 NW Loop 410. Which is at Loop 410 and IH 10. Registration begins at 11:15, Lunch at 11:30, and the Program lasts from 12 Noon to 1:00 PM.

THE FINE PRINT: Guests are welcome. Simply register online, and a fee of $40, which includes the luncheon, can be paid online at time of registration or collected at the door. We accept major credit cards**. For more information you can email ptmasa.treasurer@gmail.com. We look forward to meeting you! Monthly meetings are always free to PTMA members, but please remember to register online.


**A flat processing fee of $5 per transaction will be added to PayPal and credit card transactions to cover the fees paid by PTMA

Upcoming events

    • 27 Mar 2019
    • 11:15 AM - 12:45 PM
    • Marriott Northwest
    Register


    Leveraging Emerging Technology

    Risks and Advantages

    March 27th @ 11.15am– Marriott Northwest

    New emerging contact center technology leveraged correctly can offer dramatic relief to a number of key challenges in today’s modern Contact Center, but along with truly transformative solutions promising big rewards comes considerable risks that could impact the entire enterprise.

    Are you ready for a wave of changes?


    Join us for a frank and candid discussion with the leading emerging technology providers and local contract center leaders who have taken the leap into new advanced technology and the “real life” impacts within retention, agent productivity and the overall customer journey.

    Featured Panelists Include:

    SmartAction

    Charles Aeh / VP of Experience & Innovation 

    SmartAction™ is at the evolutionary forefront of call automation, with our cloud-based, artificial intelligence speech IVR solution. While most IVR solutions use application-specific programs or scripts, only SmartAction’s Intelligent Voice Automation (IVA™) uses a proprietary artificial intelligence engine to create engaging natural language conversations that constantly learn and improve.

    Broadway Bank

    Colby Huth / VP of Digital Communications 

    Broadway Bank is a multi-billion dollar financial services organization with locations throughout south central Texas. Founded in 1941, Broadway has evolved from a small neighborhood bank into the largest independently-owned bank headquartered in San Antonio.  The bank specializes in business banking, private banking, and wealth management.

    Vonage (New Voice Media)

    Jason Fowler / VP of Engineering

    The leading vendor's award-winning customer contact platform helps organizations worldwide build a more personal relationship with every customer or prospect. It joins up all communications channels without expensive, disruptive hardware changes and plugs straight into your CRM for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability,

    Simplify

    Zach Jones / Contract Center Practice Leader

    Our Moderator for the panel discussion.  Zach Directs the Contact Center practice at Simplify, an IT consulting company that works with over 200+ enterprise clients supporting all levels of IT infrastructure with considerable focus on emerging contact center solutions that drive productivity, efficiency and cost control. 

    • 17 Apr 2019
    • 11:15 AM - 12:45 PM
    • TBD
    Register

    Contact Center Tour

    April 17th @ 11.15am– TBD

    Location: TBD

    Member only exclusive tours provide a detailed and distinctive view of member's call center layout, operations, and best practices.



    • 15 May 2019
    • 11:15 AM - 12:45 PM
    • Marriott Northwest
    Registration is closed

    Optimizing Workforce Management

    May 15th @ 11.15am– Marriott Northwest

    Increasing efficiency is the backbone of any call center, and an effective workforce management plan can definitely make things easier. Leveraging Call center workforce management can optimize the efficiency and productivity of agent teams and drive a hyper competitive advantage "if" implemented effectively.  


    Join us for a frank and candid discussion with the leading WFM providers and local contract center  and the “real life” impacts within retention, agent productivity and the overall customer journey.


    • 19 Jun 2019
    • 11:15 AM - 12:45 PM
    • Marriott Northwest
    Registration is closed

    Building the Best Culture

    June 19th @ 11.15am– Marriott Northwest


    A culture of excellence in the call center is the catalyst that can take the entire organization to the next level through rapid increases in customer base. This is a game-changing competitive advantage that will endure in the rapidly changing climate of business today. 



    If your goal is to create a companywide mindset in which every single employee is focused on delivering an excellent customer experience, the first step is to develop a definition that is clear, attainable and shared by every function.

    Join up for a deep dive into the best practices of our leading San Antonio Contact Center leaders and where they are making impacts.

    Have a few ideas you are interested in sharing?



    • 15 Aug 2019
    • 11:15 AM - 12:45 PM
    • TBD
    Registration is closed

    Contact Center Tour

    August 15th @ 11.15am– TBD

    Location: Pending

    Member only exclusive tours provide a detailed and distinctive view of member's call center layout, operations, and best practices.



    • 12 Sep 2019
    • 11:15 AM - 12:45 PM
    • Marriott Northwest

    Contact Center Symposium / XPO


    September 13, 2018 7:45 a.m. - 4:30 p.m.
    UT Commons at the Pickle Research Center
    10100 Burnet Road, Bld. 137
    Austin, Texas 78758

    Early Registration -$100.00

    Pre-Registration - $150.00 (PTMA Members)  

    Day of Event On Site Registration - $175 Members $225 Future-members

    Register Here

    Join us at our annual conference and learn the newest industry trends and what you can do to position yourself for long term success. PTMA Discounts!

    The full day conference features a nationally known keynote speaker and workshop leaders on topics important to our industry. In addition to our opening keynote speaker, the Austin Chamber of Commerce will kick the day off with their annual state of the contact center industry in Central Texas. There will be lots of time throughout the day for networking, and relaxing with old and new friends in the Atrium.  In addition to a day full of education make it a point to visit our industry partners in the exhibit hall to view some of the latest products and services for our industry.

    This day is something you do for yourself! Interactive seminars, information on products and services to make your job easier, nationally renowned keynote speaker, great food, fun and networking… the list goes on. We look forward to seeing you in Austin this September.




    • 19 Sep 2019
    • 11:15 AM - 12:45 PM
    • Marriott Northwest
    Registration is closed

    Impact of Contact Centers on the San Antonio Economy

    November 20th @ 11.15am– Marriott Northwest

    How will the economy shape up in 2019? What role does our industry play in the local economy? Take a deep diving into the with current economic data and other interesting facts about the San Antonio Area Contact Center industry


    How is your business planning for these regional advantages and challenges?

    1. Hiring Trends / Retention

    2. Cost of Living 

    3. Transportation

    4. Chamber and City Programs

    Interested in sharing your feedback?






    • 20 Nov 2019
    • 11:15 AM - 12:45 PM
    • Marriott Northwest
    Registration is closed

    Motivational Speaker! 

    November 20th @ 11.15am– Marriott Northwest

    Our motivational speaker for the session is a speaker who offers talks that inspire audiences.

    Their words are  powerful and their talks impactful, regardless of whether they are attempting to challenge, transform or convince the audience.


    These talks are intended to fire the audience up and get the to take action. 



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