“Best Practices in Customer Care: Resource Management”
Attend this highly interactive presentation by Jennifer Ballantyne to
The presentation will include customer success stories from Jennifer Ballantyne’s 30 years in contact centers. Bring your own best practices and your questions.
The meeting will be held at our usual location, Dave and Buster's (MAP) at Crossroads Mall, where Loop 410 and IH 10 intersect.
Jennifer Ballantyne, our presenter, is a Regional Sales Manager with IEX Corporation. She has been with IEX for seven years. Overall, Jennifer has 30 years of experience in selling and supporting the sale of technology into contact centers, including long stints with the company that is now Autonomy etalk, and with the company that is now Aspect Software. She also spent three years developing contact center technology requirements for Verizon. In her current role with IEX, Jennifer works from IEX global headquarters in Richardson, Texas, responsible for sales activities in the Southern Region of the U.S. Working with Solutions Engineers from IEX and partner companies, Jennifer assists prospective customers with solving key business problems through the implementation of leading-edge software solutions from IEX and IEX partner companies.Jennifer has a B.A. from The Ohio State University, a Master’s Certificate from George Washington University, and has completed extensive work toward a MBA at the University of Dallas. Jennifer is also a trained mediator and has done extensive work on a volunteer basis with the Dallas County, Texas court system.