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Registration FAQsPTMA features interesting speakers and meaningful topics at our monthly meetings. Meetings are held the third Wednesday of each month, usually at Dave and Buster's at Crossroads Mall, Loop 410 and IH 10. Registration begins at 11:15, Lunch at 11:30, and the Program lasts from 12 Noon to 1:00 PM.

THE FINE PRINT: Guests are welcome. Simply register online, and a fee of $30, which includes the luncheon, can be paid online at time of registraion or collected at the door. We accept major credit cards. For more information call 210-561-4670. We look forward to meeting you! Monthly meetings are always free to PTMA members, but please remember to register online.

Upcoming events

  • Purposeful Networking

    • August 18, 2010
    • 11:15 AM - 01:00 PM
    • Dave and Busters, Wonderland Mall, Loop 410 at IH 10
    Register

    Our Speaker this month is Mike Bryant 

    Mike has worked in the area of leadership development for the past 25 years.  For the past 10 years he has been a part of H-E-B’s Partner Learning and Development team.

     

    Mike is currently leading H-E-B’s executive coaching program, team development process, and facilitating strategic and business planning processes.

     

    Prior to joining H-E-B he worked for AT&T’s International Division and had his own training and consulting practice. He has an MAA in Organizational Development.

     

     

    Purposeful Networking

    Using Marshal Goldsmith’s FeedForward model, get to know the other PTMA members and receive some free developmental coaching at the same time!  Most of us know what we want to work on to be more effective but don’t always know what to do to improve.  In our session today you will walk away with at least five suggestions for improving your effectiveness.  You’ll also establish some connections to help hold you accountable to implementing some of the developmental action suggestions. The session will be fast paced and allow you to get to know some new PTMA members.

     
    Show details

Past events

July 21, 2010 Nationwide Tour
June 16, 2010 PTMA Excellence Awards Winners Panel Discussion
May 19, 2010 Mario Hernandez, EDF & The PTMA Excellence Awards Presentation
April 21, 2010 Seven Actionable Tactics for Immediate Contact Center Improvements
March 17, 2010 The Power of an Indispensable Employee
February 17, 2010 It's Written All Over Your Face
January 20, 2010 Start 2010 with a Competitive Advantage! New Decade, New Customer Ideas
November 18, 2009 Discover what motivates each generation on your team
October 21, 2009 Accenture Tour
September 16, 2009 Top 10 Ways to Recognize for Free (or almost free)!
August 19, 2009 “Employee Engagement: Leveraging Employees to Gain a Competitive Advantage”
July 15, 2009 Leadership Essentials- It takes more than a $400 Haircut
June 17, 2009 SWBC Tour
May 20, 2009 “Best Practices in Customer Care: Resource Management”
April 15, 2009 PTMA Networking Event
March 18, 2009 Attendance Practices - Panel Discussion
February 18, 2009 Feng Shui Finance
January 21, 2009 “The 4Rs of Success (Reflect, Refresh, Reposition and Rock & Rolling!)”
November 19, 2008 NOVEMBER - Externalizing the Contact Centers - Understanding Your Customers
October 15, 2008 OCTOBER - Using Objective Assessments in the Hiring Process
September 17, 2008 SEPTEMBER - Communicating with a Diverse Customer Base
August 20, 2008 AUGUST - Meeting the Technology Demands of Your Customers
July 16, 2008 JULY - Customer Service Leadership - Starts at the Top
June 18, 2008 JUNE - Combating Agent Burnout - Understanding Sisyphus
 
      PTMA       The Professional Teleservice Management Association          P.O. Box 791501      San Antonio, TX      78279-1501                             © PTMA