Registration FAQsPTMA features interesting speakers and meaningful topics at our monthly meetings. Meetings are held the third Wednesday of each month, usually at Dave and Buster's at Crossroads Mall, Loop 410 and IH 10. Registration begins at 11:15, Lunch at 11:30, and the Program lasts from 12 Noon to 1:00 PM.

THE FINE PRINT: Guests are welcome. Simply register online, and a fee of $40, which includes the luncheon, can be paid online at time of registraion or collected at the door. We accept major credit cards. For more information you can email ptmasa.treasurer@gmail.com. We look forward to meeting you! Monthly meetings are always free to PTMA members, but please remember to register online.

Upcoming events

  • Goal Setting and Professional Development

    • 15 Feb 2012
    • 11:15 AM - 1:00 PM (CST)
    • Marriott Northwest - 3233 Northwest Interstate 410 Loop Frontage Road
    Register

    What exactly is Vision and how do we use it effectively?

    Each year you may set goals in order to facilitate professional development. But how do ensure you and your team’s goals align with the company’s vision and strategic plan?  Often we are preoccupied with immediate issues that we lose sight of those ultimate objectives.   You will gain insight on techniques that will help you align your team’s performance in order to support the company’s strategic plan. Come to February’s PTMA meeting to learn how to better manage your professional development in order to succeed in 2012.

    Our Guest Speaker is Mark A.Marrow.

    Mark A. Morrow is currently a  Leadership Development Consultant after a distinguished career as a Training & Development Executive with various electric utilities.

    Mark was responsible for leadership development throughout organizations from high potential individual contributors to managers and executives.  For over twenty years, Mark’s goal has been to develop organizations so that communication, teamwork, and  employee engagement all serve to maximize employee satisfaction and loyalty.   He has been certified by Franklin Covey Education in the 7 Habits of Highly Effective People Signature Program and the Ken Blanchard companies.  

     

     

     

     

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Past events

18 Jan 2012 Quality-Soaring to new heights with a Trusted Advisor Approach
16 Nov 2011 San Antonio Food Bank Tour
16 Nov 2011 Work Life Balance and Wellness in a Call Center
19 Oct 2011 PTMA Speed Networking
21 Sep 2011 PTMA Excellence Awards Winners Panel Discussion
24 Aug 2011 Moving Metrics Into Action
20 Jul 2011 Agent Retention and Turnover
15 Jun 2011 Harland Clarke Tour
18 May 2011 PTMA Excellence Awards Presentation
20 Apr 2011 Customer Satisfaction and the Contact Center
16 Mar 2011 Leadership
16 Feb 2011 Motivation and Recognition
19 Jan 2011 Contact Centers Go Social
17 Nov 2010 Hiring Top Quality Agents
20 Oct 2010 Financial Peace
15 Sep 2010 PTMA Workforce Management Panel Discussion
18 Aug 2010 Purposeful Networking
21 Jul 2010 Nationwide Tour
16 Jun 2010 PTMA Excellence Awards Winners Panel Discussion
19 May 2010 Mario Hernandez, EDF & The PTMA Excellence Awards Presentation
21 Apr 2010 Seven Actionable Tactics for Immediate Contact Center Improvements
17 Mar 2010 The Power of an Indispensable Employee
17 Feb 2010 It's Written All Over Your Face
20 Jan 2010 Start 2010 with a Competitive Advantage! New Decade, New Customer Ideas
18 Nov 2009 Discover what motivates each generation on your team
21 Oct 2009 Accenture Tour
16 Sep 2009 Top 10 Ways to Recognize for Free (or almost free)!
19 Aug 2009 “Employee Engagement: Leveraging Employees to Gain a Competitive Advantage”
15 Jul 2009 Leadership Essentials- It takes more than a $400 Haircut
17 Jun 2009 SWBC Tour
20 May 2009 “Best Practices in Customer Care: Resource Management”
15 Apr 2009 PTMA Networking Event
18 Mar 2009 Attendance Practices - Panel Discussion
18 Feb 2009 Feng Shui Finance
21 Jan 2009 “The 4Rs of Success (Reflect, Refresh, Reposition and Rock & Rolling!)”
19 Nov 2008 NOVEMBER - Externalizing the Contact Centers - Understanding Your Customers
15 Oct 2008 OCTOBER - Using Objective Assessments in the Hiring Process
17 Sep 2008 SEPTEMBER - Communicating with a Diverse Customer Base
20 Aug 2008 AUGUST - Meeting the Technology Demands of Your Customers
16 Jul 2008 JULY - Customer Service Leadership - Starts at the Top
18 Jun 2008 JUNE - Combating Agent Burnout - Understanding Sisyphus
 
      PTMA       The Professional Teleservice Management Association          P.O. Box 791501      San Antonio, TX      78279-1501                             © PTMA