Welcome to PTMA
The Professional Teleservice Management Association is the only dues based not for profit organization in the San Antonio community focused on best practices in Customer Care. Our members represent leading companies of all industries, committed to offering excellent customer service and a rewarding work environment.
PTMA opens a world of best practices and networking opportunities for members, our corporate partners, and leaders in the community. Whether you are searching for business ideas, technology solutions, events, or career opportunities, you are sure to find them through PTMA.
Our Speaker this month is Mike Bryant 
Mike has worked in the area of leadership development for the past 25 years. For the past 10 years he has been a part of H-E-B’s Partner Learning and Development team.
Mike is currently leading H-E-B’s executive coaching program, team development process, and facilitating strategic and business planning processes.
Prior to joining H-E-B he worked for AT&T’s International Division and had his own training and consulting practice. He has an MAA in Organizational Development.
Register Here
Purposeful Networking
Using Marshal Goldsmith’s FeedForward model, get to know the other PTMA members and receive some free developmental coaching at the same time! Most of us know what we want to work on to be more effective but don’t always know what to do to improve. In our session today you will walk away with at least five suggestions for improving your effectiveness. You’ll also establish some connections to help hold you accountable to implementing some of the developmental action suggestions. The session will be fast paced and allow you to get to know some new PTMA members.
From our friends at ACCA
ACCA Fall Symposium September 8-9, 2010
The ACCA 2010 Symposium/Xpo is set for Sept. 8th and 9th at the UT Commons Conference Center in Austin, TX. ACCA is excited to bring some of the industry's best known experts for 11/2 days of educational workshops, networking and overall fun. Once again, they have put together a dynamite line-up, loaded with fun, informative and interactive sessions designed to position you and your business ahead of the pack.
Headlining the event is noted author and international speaker, Bob Furniss, top rated symposium presenter for the past two years providing the opening keynote September 9th.
They've also added an opening reception and bonus workshop featuring Tim 
Montgomery the evening of September 8th from 4:30-7:00pm.
Rounding out their roster are speakers and workshop leaders on the industry topics that matter to you.
Don't forget early registration ends July 31. Register now for only $150!
Not yet familiar with PTMA? See what we have to offer or contact us to learn what you are missing. Already a PTMA member? Login to access your exclusive members-only features.
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Upcoming PTMA Events and Meetings |
August 18, 2010, 11:15 AM - 1:00 PM
Luncheon at Dave and Busters - Our Speaker this month is Mike Bryant
Future Events
September 15, 2010 - PTMA Luncheon - Workforce Management Panel
October 20, 2010 - Financial Peace - Virginia Moody
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