The Professional Teleservice Management Association is the only dues based not for profit organization in the San Antonio community focused on best practices in Customer Care. Our members represent leading companies of all industries, committed to offering excellent customer service and a rewarding work environment.

PTMA opens a world of best practices and networking opportunities for members, our corporate partners, and leaders in the community. Whether you are searching for business ideas, technology solutions, events, or career opportunities, you are sure to find them through PTMA.

Announcing the 2012
Contact Center of the Year Awards!



2011 Winner of 'Large' Contact Center - Harland Clarke


2011 Winner of 'Small' Contact Center - FirstMark Credit Union

Now Accepting Nominations for 2012.

You could be the next.....

Contact Center Leader of the Year!

Your Contact Center could be the next.....

Large Contact Center of the Year!

Small Contact Center of the Year!

Or win one of the other awards.....

Best Use of Technology

Best Use of Voice of the Customer

Best Use of Employee Engagement

This is a great opportunity to showcase your contact center!

Download the Nomination Form Here!

In Addition, Judges are also needed. Judging is a great opportunity for an individual to meet other contact center professionals and you get the chance to see some of the best contact centers in the area. If you're interested in becoming a judge, download the application here.

 

PTMA's February Meeting Details - Feb. 15, 2012

What exactly is Vision and how do we use it effectively?

Each year you may set goals in order to facilitate professional development. But how do ensure you and your team’s goals align with the company’s vision and strategic plan?  Often we are preoccupied with immediate issues that we lose sight of those ultimate objectives.  Come to February’s PTMA meeting to learn how to better manage your professional development in order to succeed in 2012.  You will gain insight on techniques that will help you align your team’s performance in order to support the company’s strategic plan. Register Here!

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Not yet familiar with PTMA? See what we have to offer or contact us to learn what you are missing. Already a PTMA member? Login to access your exclusive members-only features. 

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February 15, 2012, 11:15 AM - 1:00 PM - Speaker - Mark Morrow - Goals and Professional Development for Contact Centers

Future Events

March 21, 2011  - Topic to be announced.

 

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Smart professionals choose PTMA

PTMA is your professional choice for

Best practice ideas for your business

Networking opportunities

Technology solutions

Contact center tours

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